No call centre, no ticket queue, no account manager relaying messages. You get Juan — the same person who will scope the job, quote it and turn up to do it. Tell us what’s going on and you’ll get an honest answer, including if the honest answer is that you don’t need us.
Based in Brandon, FL · Monday to Friday, 9:00am – 5:00pm ET · Working since 2008
How To Reach Us
Whichever you pick, it reaches the same person.
Quickest for anything urgent, or when it’s easier to describe a problem out loud than type it.
Good for sending photos of a setup, a site list, or anything with detail worth writing down.
Tell us the basics and we’ll come back to you. Nothing is required beyond a name and an email.
What Happens Next
What actually happens after you call or send the form.
A conversation about what you’ve got, what’s not working and what you’re trying to achieve. No commitment, and nothing to sign.
For anything physical that usually means looking at the site. You get a clear picture of what the work involves before any number is attached to it.
One number, covering what was discussed — travel included, not added on afterwards. If we’re not the right fit for the job, we’ll say so.
Where We Work
Based in Brandon, working the length of the state. Check your region for the towns we cover.
We’re a Florida business covering Florida work — on site, in person, for the systems that can’t be fixed down a phone line. If you’re not sure whether you’re in range, the region pages list the main towns in each, or you can simply ask and we’ll tell you straight.
Not sure which one you’re in? Just ask us.
FAQ
The things people usually want to know first.
We’re generally reachable Monday to Friday, 9:00am – 5:00pm ET. Existing clients with something urgent outside those hours should still call — a system that’s down doesn’t wait for Monday.
The initial conversation costs nothing, and you’ll get a straight view of what the work involves. For anything physical we usually need to see the site before quoting properly — we’ll tell you up front if there’s any cost attached to that visit rather than surprising you afterwards.
No. Plenty of enquiries start with “something isn’t working and I don’t know why”. Describe the symptom and we’ll work out the cause — that diagnosis is part of the job, not something you’re expected to do first.
Juan Hernandez, who has run IT Next Consultant since 2008. There is no call centre and no account manager in between — the person who answers is the person who does the work.
Both. A lot of our work is multi-site retail, but a single store, office or restaurant is just as welcome. If a job would genuinely be better handled by someone closer to you, we’ll say so.
Nothing formal. Roughly what the problem is, how many locations are involved and where they are is plenty to get started. Photos of the existing setup help for anything physical, but they’re not required.